When it comes to Momentum Insurance claims calling its call centre is usually not the only way to go. There’s also their ShorTerm Client mobile application. For which ever claim you have from vehicle, geyser or emergency claim.
And when it comes to client experiences for Momentum Insurance claims a look at the HelloPeter website shows some of the recent client experiences. These are stated from an average sentiment based on 643 reviews and of some of the reviews in the last twelve months. The latest dated September 22, 2016 says:
“Absolutely Brilliant Service
I recently engaged with Riyaz Ismail from the Sales Dept Business Insurance who diligently assisted me with a quotation for my business. I must commented him for really going the extra mile to assist me, he followed up with other departments and made sure that I was kept up to date. He is a true professional and a great ambassador for the Momentum brand and I will certainly become one of your customers because of him. I hope he gets the recognition he deserves, service of this quality is hard to come by these days. Thank you Riyaz.
And its comments like this that have recently gotten Momentum recognised as one of South Africa’s best car insurance companies. As it fared against other car firms in Carinfo.co.za’s 2015 Best Car Insurance Company analysis, which revealed the top- and poorest-performing companies in the country.
The analysis was compiled from a review of complaints and compliments posted by consumers on customer service website HelloPeter and assessed over five categories: billing/accounts, repairs/servicing, feedback/response, call centre and breach of contract.
Organisations that received fewer than 500 reviews on HelloPeter were characterised as small companies and those that received more than 500 reviews were classified as big companies.
In the analysis Momentum gained the second-place receiving the highest number of compliments from consumers. Of the number of reports it received 411, 273 compliments, 138 complaints, thus making it 66% of compliments and 34% complaints.